Shipping Policy
Order Processing Time
All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Time
| Delivery Time | Carrier | Customer Pays ($) | Condition |
| 5-8 Days | USPS | Free | Orders over $100 |
| 7-12 Days | USPS | $8.00 | Standard delivery option |
Special Requests & Expedited Shipping
If you need your order delivered faster or require a specific shipping method, please contact us before placing your order. We will do our best to accommodate special requests and provide expedited shipping options when possible. Additional charges may apply.
Operating Regions
We currently operate and ship within the United States. We are preparing to expand our shipping services to additional countries in the future.
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Returns Policy
At MOKÈ Collections, we take pride in the quality and craftsmanship of our bracelets, and we carefully inspect each product to ensure it meets our high standards. However, we understand that sometimes a bracelet may not quite meet your needs or expectations. That’s why we offer you our “30-Day Satisfaction Guarantee” to ensure your peace of mind. Below, you’ll find the details of our return and exchange policy:
We gladly accept returns within 30 days of purchase under the following terms:
- Condition: Items must be returned in their original, unused condition with all tags and packaging intact.
- Restocking Fee: A small $15 restocking fee per bracelet will apply, except in cases of product damage or quality issues (explained below).
- Return Shipping: Once your return request is approved, we will email you a prepaid return shipping label for your convenience.
Product Damage or Quality Issues
If your product arrived damaged or has a quality issue, we want to make it right.
- Please email us at [email protected] with the following details:
- Your order number.
- Clear pictures or videos that show the issue.
- Once we verify the issue, the restocking fee will be waived, and we’ll ensure you don’t incur any additional costs for the return.
Return Process
- Submit Your Request:
- Contact us at [email protected] with your order number, a brief explanation of the reason for the return, and any supporting materials (if applicable).
- Receive Your Label:
- Once your request is approved, we’ll email you a return label to make the process as convenient as possible.
- Refund Processing:
- Refunds will be issued as soon as we receive and inspect your returned item. Please allow 7–10 business days for processing after we’ve received your return.
Our Commitment to You
We understand that sometimes things don’t go as planned, and we’re here to make things right. If you’re unsure about returning your item or have concerns, please reach out to us—we’d love to explore alternative solutions to ensure you’re completely satisfied with your purchase.
Contact Information
For any shipping-related inquiries, please contact us at: